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Frequently Asked Questions
How much does a solar system cost?
The answer to this question varies with each project, however most customers often find that the total up-front cost of a solar system is practically nothing, all thanks to the generous amount of local and government incentives along with financing or leasing options. The system pays for itself in the long run. Click [here] to learn more about solar incentives and financing options. [Contact us] if you have more questions!
How long does it take to install a system?
Once the local permitting and approval process has been completed a typical installation is usually completed in 1-2 days, depending on system size. However, the actual permitting and approval process may take longer, depending on where you live. Overall time, including permitting, design & installation, and connection to your utility, is about 90-120 days. Fortunately, SustenSolar takes care of the whole process, including all the paperwork and permit applications, in order to make this a stress-free process for you, the customer.
Does going solar really save me money?
Yes, we can guarantee that you will begin saving money on your electric bill from Day 1 of owning your new solar system. Your system will generate its own clean power from the sun and you will start to save money on your yearly power bill. Electricity rates will inevitably rise every year, however with a solar system installed, your savings will also increase. In the long run, you will be paying much less for electricity than someone who doesn’t have a solar system installed, allowing you to invest that extra cash elsewhere.
What happens if I want to sell my house or move?
Several studies have shown that adding solar to your home immediately adds value to your home and can actually help it sell faster. Potential buyers recognize the value in lowering their power bill. You can easily transfer your existing system to the new homeowner and they will continue on with the system and receive the benefits of clean energy and a lower yearly power bill.
What happens when it’s raining or cloudy?
Photovoltaic panels can use direct or indirect sunlight to generate power, though they are most effective in direct sunlight. Solar panels will still work even when the light is reflected or partially blocked by clouds. Rain actually helps to keep your panels operating efficiently by washing away any dust or dirt. If you live in an area with a strong net metering policy, energy generated by your panels during sunny hours will offset energy that you use at night and other times when your system isn’t operating at full capacity.
Will my roof be compatible with solar panels?
Yes, no matter what type of roof you currently have – flat or pitched, tile or asphalt – we will design a system that works best for you.
Will my solar power system still work during a power outage?
No, if there is a power outage, your system will also be inoperable. An exception to this is if your system is off-grid or utilizes a battery storage system. A quick and simple backup solution is to purchase a generator to help run your system during an outage.
What if my system malfunctions or require repairs from damage?
All maintenance and repairs are included for the duration of your contract with SustenSolar. Simply contact us if any problems occur and we will arrange for a technician to make repairs or replacements. We will continue to monitor the system to ensure optimal performance, all at absolutely no extra cost for you.